Shipping policy
At Eat Pray Maui, we want your order to arrive safely and as smoothly as possible. Please review our shipping information below before placing your order.
Order Processing
Orders are typically processed within 3β7 business days after your order is placed.
Processing times may vary during holidays, new collection launches, promotional periods, or high-volume order windows.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
Shipping times depend on your location and the shipping carrier.
Estimated delivery times may vary based on:
- Destination
- Carrier delays
- Weather conditions
- Holiday volume
- Fulfillment or production timelines
Please note that delivery estimates are not guaranteed.
Domestic Shipping
We ship within the United States, including Hawaii.
Shipping rates and delivery options will be shown at checkout before your order is completed.
International Shipping
International shipping availability may vary by destination.
If international shipping is available at checkout, shipping rates and estimated delivery options will be displayed before payment.
Customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address used at checkout.
Please allow time for tracking updates to appear after the carrier receives the package.
Lost, Delayed, or Missing Packages
Once a package has been handed to the shipping carrier, Eat Pray Maui is not responsible for carrier delays, lost packages, or delivery issues outside of our control.
If your package appears delayed or missing, please contact the shipping carrier first using your tracking number.
If you still need help, contact us at:
Please include your order number and tracking information.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
Eat Pray Maui is not responsible for orders shipped to an incorrect address provided at checkout.
If you notice an address mistake, contact us immediately at:
We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Email us at:
Please include:
- Your order number
- A description of the issue
- Photos of the item and packaging
We will review the issue and help with the next steps.
Questions
For shipping questions, order support, or general inquiries, contact us at:
Call or text:
808-385-5829
Mahalo for supporting Eat Pray Maui.
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